We want to explain our policies regarding health, safety, and trip flexibility and answer any questions you may have. Our tours might look a bit different, but we’re confident you’re going to love them all the same!

We have always and will continue to honor a 100% refund policy in regards to COVID-19 cancellations. When you book with us, you don’t have to worry. You can choose between a full refund or a voucher towards a future tour that locks in the current price so you’ll never pay more when you rebook.

You can always cancel or change your booking with a simple email up to 24 hours before your scheduled tour. If you need to cancel after that point and it’s COVID-19 related, let us know. We want everyone to stay safe, so if you feel symptoms coming on or recently came in contact with someone who has COVID, please stay home.

We’re committed to maintaining a maximum of 8 participants on public tours to keep the experience more intimate and safer. We also offer the option of a private tour, if you are not comfortable participating with people outside your household. We allow groups of more than 8 on our private tours.

In accordance with local regulations, wearing masks is no longer mandatory, but it is still HIGHLY ENCOURAGED in enclosed areas, when we can’t maintain safe social distancing, and whenever you feel like it! We’ll have some spare masks on hand if you need one.

As of March 14, 2022, guests are no longer required to show documentation of vaccination or a negative COVID test. However, we HIGHLY RECOMMEND being vaccinated (and boosted!) before engaging in activities like our food tours where you will be spending a lot of time eating and drinking in public areas. Your guide has also been fully vaccinated and boosted with an EU-approved vaccine.

For the safety of our guests, guide, and community, we ask guests who exhibit symptoms that have been linked with COVID-19 (fever, cough, trouble breathing) or who have been in contact with someone with the disease in the last 14 days not to join the tour. Please contact us immediately if you have the least doubt about whether you should participate. Your guide also commits to following current French medical guidance as relates to self-isolation in the event of contact with someone who has been diagnosed with COVID.

We ask guests to maintain a one meter distance between themselves – and others – on our tours when possible.

Hand sanitizer will be available to guests at all times during the tour and we encourage frequent use – especially before eating. Your guide will also be disinfecting their hands and surfaces frequently.

Tastings will be portioned out individually for each guest and handed directly to them by the guide or server. Guests will not be sharing off the same plate.

Our tours have always been paperless and we’re reinforcing that commitment! When you pay online and receive your confirmation via email, there’s no need to print your tickets. After each tour, we’ll send you an email packed full of information about all of the places we went and the things we tasted, as well as recommendations and any other resources and information that we talked about during the tour.

If you have any questions or comments regarding our COVID-19 policies, please feel free to email me at [email protected]. Thank you for your support and cooperation. We look forward to welcoming you to Toulouse!

À bientôt,

Photo credits: Barth Photographie.